Privacy Policy

1. Scope

This policy applies to FluidVox products, websites, and support channels. It does not apply to external websites, apps, or services that you access through links or integrations.

2. Information We Collect

Depending on how you use FluidVox, we may collect:

• Account data, such as name, email, and subscription status.
• Support and waitlist data, including messages, email address, and platform interest selections.
• Technical and diagnostic data, such as app version, device type, and crash/performance logs.
• Voice/audio snippets and transcript text processed to provide dictation features.

3. How Transcript Data Is Handled

FluidVox is designed so transcript history remains local to the device where you use the app. We do not maintain cloud transcript history for your dictated content.

To provide speech-to-text features, relevant audio or text may be transmitted securely to processing providers during active requests.

4. Service Infrastructure

We use managed infrastructure and processing systems to operate FluidVox and deliver dictation features. We send only the data needed to process your active request.

Data handled through these systems is subject to contractual and technical controls designed for secure and reliable operation.

5. How We Use Information

We use information to:

• Deliver dictation, correction, and account functionality.
• Provide customer support and respond to product requests.
• Maintain security, prevent abuse, and troubleshoot reliability issues.
• Communicate product updates, including platform launch notifications when you opt in.

6. Data Retention

We retain account, billing, and support records for as long as needed to operate the service and meet legal obligations. Waitlist and marketing preferences are retained until you unsubscribe or request deletion.

Because transcript history is local-first, your dictated transcript content is primarily controlled from your own device environment.

7. Security

We use reasonable safeguards, including encrypted data transfer and access controls, to protect information in transit and in our systems.

No system is completely risk-free. You are responsible for securing your own devices, accounts, and local data backups.

8. Your Choices and Rights

You can request access, correction, or deletion of account-level personal information by contacting us.

• You may opt out of non-essential product emails at any time.
• We do not sell personal information.

9. Children’s Privacy

FluidVox is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this policy as the product evolves. If we make material changes, we will update the effective date and publish the revised policy on this page.

11. Contact

For privacy questions, data requests, or compliance inquiries, contact: support@fluidvox.com.